Measuring excellence

Four measure of quality diagram...

Our four measures of excellence

We strive to provide high-quality, clinically safe services that exceed the expectations of all our clients. This chapter looks at the quality of the services we provided in 2011.
Data are given for four measures of excellence:
  • IUD / implant continuation rates
  • clinical quality assessment scores
  • client feedback on quality
  • post-abortion family planning uptake.